Professional Services

Acelync Networks is commITted to offer and serve our customers and partners comprehensive services that combines technical support and professional services together. Derives from the awareness of the necessity, Acelync Networks realized the importance to provide peace of mind to customers and partners to ensure continuous and constant business for their daily operations.

Our technical support is led by experienced and knowledgeable support team with years of industry exposure for the solutions and products that we carry. Hence, our technical support offerings are as following:

ACE – Care Next Business-day Maintenance Support plan (8x5xNBD)
  • 8x5xNBD hardware replacement or equivalent (reporting before 3pm)
  • 9am to 5pm telephone and remote support
  • Unlimited Access to Customer Support Centre Web Services
  • Software update & upgrade services

ACE – Care Advanced Maintenance Support Plan (24x7x4)
  • 24x7x4advance hardware replacement or equivalent (reporting before 3pm)
  • 24x7 hardware service with 4 hours onsite service response time
  • 24x7 telephone and remote support
  • Unlimited Access to Customer Support Centre Web Services
  • Software update & upgrade services

Acelync Networks into the bargain provides project management service which includes job scope from designing, integrating, configuration, installation and optimizing solutions for organizations of all sizes. We are commITted to also conduct the deployment based on proven methodologies, customized to address your challenges and capable of delivering the highest possible value for your investment.

Whatever that comes our way, we are committed to assist and solve it for you. We believe in the services we offer are of top quality to maintain and sustain in the competitive industry. We will strive to continue providing only the best services to our customer and partners.